An online bank account puts your current account at your fingertips, allowing you to manage your current account 24/7 from your smartphone or tablet whether you’re at home or on the move. Online or ‘digital’ banks do not have bricks-and-mortar branches or issue paper monthly statements. Online banks typically offer low fees, high APYs and intuitive digital banking tools. But the best online bank for you is the one that meets your financial needs, whether that’s a single savings Best bank in the UK by service quality 2020. Below we have listed the results of the Personal banking service quality survey that took place in Great Britain. These results are from an independent survey carried out between July 2019 and June 2020 by Ipsos MORI as part of a regulatory requirement. Every UK bank ranked from best to worst - including Natwest, HSBC and Monzo (Image: PA) Don't miss a thing by getting the latest from the Manchester Evening News sent direct to your inbox. Best and worst banks revealed. Scroll through the table to see how real customers have rated dozens of banks and building societies. The table also includes star ratings for ten elements of the banks' service: overall customer service; the application process; regularity and clarity of communication; transparency of charges; dealing with complaints and resolving problems; service in branch Control card features such as contactless and online payments; 4 different account types; No FSCS protection as not a UK registered bank; For more information on Revolut read our Revolut Review. Starling Bank- best for overdrafts/loans. Voted Best British Bank and current account 2020; Personal, Joint and business accounts Online savings account can give you access to your money with ease. Compare the best online savings accounts that you can open savings account online. Choose accounts with the highest interest rate to get the best online savings account. You can manage your savings balance via the internet. Two of the worst performers in our survey are part of the same banking group: Ulster Bank (55%) and Royal Bank of Scotland (62%). Customers gave both banks two stars for complaints-handling and branch banking service. With no interest, cashback or other rewards available, Ulster Bank also received a lowly one star for benefits. How to choose the best online bank account. You can use this comparison to find a lot of current accounts that include online banking and check: If there is an annual or monthly account fee. requirements for having the account, e.g. pay in £500 or more each month. Details of the overdraft limit, fees and interest rate UK-regulated banks have Financial Services Compensation Scheme (FSCS) protection. This covers up to £85,000 of your money in the unlikely event of a bank going bust (for more on this, see our Savings Safety guide). The apps below – Starling and Monzo – are fully regulated UK banks, and are therefore covered by the FSCS.
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